You filled in a form on this site
When A demo request, a free start or a trial environment.
What to do Email info@loyal2sports.nl from the address you used at the time. We are the data controller here and will delete your data within 30 days.
Have your data deleted
Je hebt het recht om je gegevens te laten wissen. Wij bevestigen je verzoek binnen 2 werkdagen en handelen het af binnen 30 dagen. Waar je moet zijn hangt ervan af hoe je gegevens bij ons kwamen, hieronder staan de drie mogelijkheden.
Who to ask
It depends on how your data reached us.
If your club uses the platform, the club decides what is kept and we only process it on their behalf. In that case we are not allowed to delete anything on our own.
You are a member, parent or sponsor of a club
When You are in the system because your club uses Loyal2Sports.
What to do Ask your club. They decide which data they keep, and we may not delete it on our own: there we are the processor, not the controller. Not sure who to ask? Email us and we will point you the right way.
You connected Facebook or Instagram to your club
When Through the connection in Club settings.
What to do Disconnect the channel in Club settings → Channels. That revokes the access at Meta and erases the stored access token. You can also revoke access yourself on Facebook under Settings → Business integrations. If you also want everything stored through that connection deleted, email us.
What happens next
Four steps, within 30 days.
- We confirm your request within two working days.
- We check that you are who you say you are, otherwise someone could have another person's data erased.
- We delete your data, or explain which part we are legally required to keep and for how long.
- You hear from us as soon as it is done, within 30 days at the latest.
What cannot be deleted
Three things we have to keep.
Not because we want to keep them, but because the law requires it. After deletion they are no longer linked to your profile.
Invoices and payment details
Dutch tax law requires us to keep these for 7 years. After that they are no longer linked to your profile.
Proof of your cookie choice
We have to be able to show that you gave or refused consent. That is a separate number with an encrypted fingerprint of your IP address, not your name.
Email delivery log
We keep the fact that a message was delivered for a short while, so we can investigate complaints and failures.
Contact
One address, and you get an answer.
Email info@loyal2sports.nl. Mention which email address or which club it concerns, so we can find your request.
Version 1.0 · updated 18 september 2026 · Read the privacy statement too